Waiting for a water mitigation team can feel stressful, especially when you are unsure how far the water has spread. You do not need to start demolition or operate drying equipment before the team arrives.
Focus on useful information, safe access, and the contractors needed to stop the source.
Share the essential details
Give the address, best contact number, affected rooms or floors, and the time you discovered the problem. Explain whether the source is known and whether water is still entering. Mention sewage, outdoor floodwater, or visible mold if present.
Tell the dispatcher about locked gates, pets, parking restrictions, or arrangements for someone else to meet the team. Confirm current response availability directly rather than relying on an old website estimate.
Keep people away from hazards
Avoid standing water around electrical equipment and areas with sagging ceilings or unstable surfaces. Use a water shutoff only when it is safely accessible. Emergency hazards and plumbing repairs may need assistance beyond the mitigation crew.
Do not move contaminated belongings into unaffected rooms or begin opening walls without discussing the scope.
Gather records when safe
Photos from a safe location, earlier repair invoices, and contact information for a plumber or property manager can help explain the loss. Keep communications and ask your insurer what documentation it requires.
When Matrix arrives, ask for an explanation of the assessment, proposed work, access needs, and monitoring plan. Mitigation addresses the water-related conditions within the agreed scope. Repairs and reconstruction are separate work handled by others.
Contact Matrix Mitigation Services
For 24/7 emergency mitigation assistance, call 855-541-1010. Tell us the property location and current conditions so we can discuss the next steps.
Learn about our water damage mitigation services or contact Matrix.