Terms & Conditions
Effective Date: August 14, 2026
These Terms & Conditions govern your use of the Matrix Mitigation Services, LLC (“Matrix Mitigation Services,” “Matrix,” “we,” “us,” or “our”) website and communications with Matrix Mitigation Services. By using our website, requesting services, or communicating with us, you agree to these Terms & Conditions.
Services
Matrix Mitigation Services provides property damage mitigation, restoration, remediation, and related services. Information provided through our website is for general informational purposes and does not constitute a guarantee regarding the scope, availability, timing, pricing, insurance coverage, or outcome of any service.
Specific services, pricing, authorizations, and responsibilities may be governed by separate agreements, work authorizations, estimates, contracts, or other documents provided in connection with a particular project.
Website Use
You agree to use this website only for lawful purposes. You may not attempt to interfere with the operation or security of the website, gain unauthorized access to systems or information, or use the website in a manner that violates applicable law.
SMS and Text Message Terms
By voluntarily opting in to receive SMS or text messages from Matrix Mitigation Services, you consent to receive text messages related to services you have requested. Messages may include service-request communications, appointment scheduling, appointment reminders, technician arrival notifications, job status updates, service updates, customer support communications, and other messages related to your requested services.
Message frequency varies. Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchasing goods or services from Matrix Mitigation Services.
You may opt out of SMS communications at any time by replying STOP to a message. After opting out, you may receive a confirmation message indicating that you have been unsubscribed. You may reply HELP for assistance.
Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your wireless carrier and is outside the control of Matrix Mitigation Services.
You are responsible for providing an accurate mobile telephone number and for notifying us if your number changes. If you change or deactivate your mobile number, you should opt out before doing so when reasonably possible.
Privacy and Mobile Information
Your privacy is important to us. Our collection, use, and protection of personal information is described in our Privacy Policy.
We do not sell or rent your mobile phone number. Mobile information, including phone numbers and SMS consent records, will not be shared with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in consent will not be shared with third parties for marketing purposes.
Emergency Communications
Website forms, email, and SMS should not be relied upon as the sole means of communication when immediate emergency assistance is required. If you require urgent property-damage mitigation assistance, contact Matrix Mitigation Services directly by telephone at 855-541-1010.
Insurance
Matrix Mitigation Services may communicate with insurance carriers, adjusters, or other parties when authorized or appropriate in connection with services provided. Matrix Mitigation Services does not guarantee insurance coverage, claim approval, reimbursement, or payment by an insurance carrier. Customers remain responsible for obligations established by their service agreements and applicable law.
Intellectual Property
Unless otherwise stated, website content, branding, graphics, text, and other materials owned by Matrix Mitigation Services may not be reproduced, distributed, modified, or used for commercial purposes without our permission.
Third-Party Services and Links
Our website may contain links to or use services provided by third parties. Matrix Mitigation Services is not responsible for the content, availability, privacy practices, or operation of third-party websites or services.
Disclaimer and Limitation of Liability
We make reasonable efforts to keep website information accurate and current, but we do not warrant that all website content will always be complete, accurate, or error-free.
To the extent permitted by applicable law, Matrix Mitigation Services will not be liable for damages arising solely from your use of, or inability to use, this website. Nothing in these Terms & Conditions limits rights or obligations that cannot legally be limited under applicable law.
Changes to These Terms
We may update these Terms & Conditions periodically. When changes are made, the revised Terms & Conditions will be posted on this page with an updated effective date.
Contact Matrix Mitigation Services
If you have questions regarding these Terms & Conditions or our SMS communications, please contact:
Matrix Mitigation Services, LLC
Phone: 855-541-1010
Website: matrixmitigation.com