Privacy Policy
Effective Date: August 14, 2026
Matrix Mitigation Services, LLC (“Matrix Mitigation Services,” “Matrix,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request our services, communicate with us, or otherwise interact with Matrix Mitigation Services.
Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Telephone and mobile phone number
- Email address
- Property or service address
- Information regarding a water, fire, mold, sewage, or other property-damage event
- Insurance claim or service-related information you choose to provide
- Information submitted through our website forms
- Records of communications with us
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, referring pages, pages visited, and other website usage information through cookies and similar technologies.
How We Use Your Information
We may use information we collect to:
- Respond to requests for emergency mitigation, restoration, remediation, or related services
- Communicate with you regarding your service request
- Schedule appointments and coordinate service
- Provide technician arrival, job status, and service updates
- Respond to customer questions and provide customer support
- Prepare estimates, invoices, documentation, and other service-related records
- Communicate regarding insurance claims when authorized or appropriate
- Operate, maintain, secure, and improve our website and services
- Comply with applicable legal and regulatory requirements
SMS and Text Message Communications
If you voluntarily opt in to receive SMS or text messages from Matrix Mitigation Services, we may send messages related to your service request, appointment scheduling, technician arrival, job status, service updates, customer support, and other communications related to services you have requested.
Message frequency varies. Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchasing goods or services from Matrix Mitigation Services. You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.
We do not sell or rent your mobile phone number. Mobile information, including phone numbers and SMS consent records, will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose information to service providers that assist us in providing communications or services on our behalf, subject to appropriate restrictions and applicable law. SMS opt-in consent will not be shared with third parties for marketing purposes.
How We Share Information
We may share information when reasonably necessary to operate our business and provide requested services, including with service providers that perform functions on our behalf, such as website hosting, communications, email delivery, information technology, payment processing, and other operational services.
We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect the rights, property, safety, or security of Matrix Mitigation Services, our customers, or others.
We do not sell your personal information for monetary consideration.
Insurance and Service-Related Information
When services involve an insurance claim, you may choose to provide claim-related information to Matrix Mitigation Services. We may use that information to prepare documentation, communicate regarding services performed, and assist with the administration of the service or claim as authorized by you or otherwise permitted by law.
Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the website, understand website usage, improve performance, and measure the effectiveness of our online presence. Your browser may allow you to block or delete cookies, although doing so may affect certain website functionality.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and service records, comply with legal obligations, resolve disputes, and enforce agreements.
Third-Party Websites and Services
Our website may contain links to third-party websites or services. Matrix Mitigation Services is not responsible for the privacy practices, security, or content of websites or services operated by third parties. We encourage you to review their privacy policies before providing personal information.
Your Choices
You may contact us to request that we update or correct personal information you have provided to us, subject to applicable legal and record-retention requirements.
You may unsubscribe from applicable email communications using the unsubscribe instructions provided in those communications. For SMS communications, reply STOP to opt out or HELP for assistance.
Children’s Privacy
Our services are intended for property owners, occupants, property managers, and other adults seeking mitigation, remediation, restoration, or related services. We do not knowingly collect personal information from children under 13 through our website.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes are made, the revised policy will be posted on this page with an updated effective date.
Contact Matrix Mitigation Services
If you have questions about this Privacy Policy or our privacy practices, please contact:
Matrix Mitigation Services, LLC
Phone: 855-541-1010
Website: matrixmitigation.com